When can I expect my order?
The average delivery time is 12-15 days. Our products
are sent directly from the supplier to you. This
unique business model we can save enormously on storage and
transportation costs and we can offer the products at a lower price
offer more than the competitor and pay the shipping costs yourself
to take.
The expected delivery time has passed, where is my order?!
In 99% of the cases, orders are delivered within
expected delivery time delivered. Unfortunately, it can sometimes happen that an
order is delayed in the delivery process. Have you not received anything 3 days after the expected delivery time? Please contact us
please contact us.
I am missing some products from my order, how is that possible?
Because we work with different suppliers, it can be so
are that products are shipped separately. If items
If any items are missing from your order, you will usually receive them after 2-3 days.
What are the shipping costs?
We will cover the shipping costs of the order ourselves.
account.
*We sometimes offer a number of items for FREE as a promotion.
give away. To cover the costs somewhat, we charge 6.95 for this
to shipping costs.
I am not satisfied with my order, can I return it?
Yes, you can return any order to us within 14 days.
send without giving a reason.
I want to return an item, what should I do?
If you are not satisfied with your order, you can return it within
Exchange or return within 14 days after receipt. Products must be in original
must be returned in good condition and provided with labels and tags. The
product must not show any signs of use.
A return shipment must always be provided with a Track & Trace code.
Sender is always responsible for the shipment.
Once we have received the items you have returned, we will
ensure that the purchase amount is in your account within 14 days.
>> Click here to download a return form <<
Where can I find my Track and Trace code?
On this page [LINK TO TRACK YOUR ORDER PAGE] you can
enter your email address and order number to track your package.
The Track and Trace code does not provide any information, how is this possible?
From the moment your package arrives at the
mail order company is the Track and Trace information available. Keep it
Please note that there may be some delay.
